In rural Northumberland, town or parish councils are the responsible body for maintaining bus shelters. All queries should be directed to the relevant clerk.   

Reporting damage to bus stops 

• You should report a damaged or dangerous bus stop, or one that has been involved in an accident. 
• Report a damaged bus stop. 

Requesting a new bus stop 

• If you wish to propose a new site for a bus stop, please contact highwaysprogramme@northumberland.gov.uk  

Requesting a new bus shelter 

• Members of the public wanting to request a bus shelter in their area should contact their parish or town council.  
• Parish and town councils wanting to build a new shelter, or to move an existing shelter, should contact the project planning team before arranging any work. This is because the highway authority must agree to the plans. 
• For parish and town councils requesting a new shelter, please contact highwaysprogramme@northumberland.gov.uk. 

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