Can I pay online using my phone?

Yes - we use the PayByPhone service in Northumberland council par parks. Users only need to set up an account once and then it can be used in all car parks where PayByPhone is in operation.

Why use the PayByPhone app?

• You don't have to worry about having the correct change.
• You don't need to display a ticket in your vehicle.
• There is a countdown timer on the app.
• Optional text message reminders - charges apply.
• Text message, email and VAT receipts -charges apply for the text message receipts.
• Enjoying your day? - You can extend your parking sessions in some of our car parks from your mobile phone.
• Register multiple cards to manage business parking.

How to download the PayByPhone app onto my phone:

• Download it from the Apple App Store or Google Play Store.
• Visit the PayByPhone website.
• Dial 0330 400 7275 to use the automated phone line.

We recommend downloading the app prior to visiting our car parks if this is your preferred payment method. 

Car park location number

In order to park using the PayByPhone system you need to know the location number of the car park or parking area you are using.

This is displayed on the signs within each car park. 

Can I pay over the phone?

If you don't have the app, or are in a location where you don't have a signal, you can call us on 0330 400 7275  - you will still need to find the car park location number (see above).

Beware of fraudulent sites posing as PayByPhone on Google 

We have recently become aware of several fraudulent companies posing as PayByPhone on Google. These companies are using advertising to trick people into visiting a website that pretends to be the PayByPhone site. 

These sites require you to register then ask for your credit or debit card details and charge you a subscription. PayByPhone does not provide any subscription service and will never charge your card without your authorisation. 

PayByPhone are working with the relevant authorities to have these sites removed. In the meantime we would urge you to exercise caution when providing your credit or debit card details online in case the site is fraudulent. Rest assured the authentic PayByPhone site remains a secure platform, which is PCI level 1 compliant - the highest level of security for processing payments. All cardholder data is heavily encrypted.  

Downloading the PayByPhone app remains the safest way to avoid these scams.

 

 

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