Call us
Call us
Call customer services on weekdays, get emergency help after hours, with BSL and Relay UK support.
Telephone
Our office hours, unless otherwise mentioned, are:
- Monday to Thursday 8:30am to 5pm
- Friday 8:30am to 4:30pm
Calls outside of our opening hours are for emergency cases only. They will be answered by Northumberland Fire and Rescue Service. They will then decide who can help you.
For people who are deaf, hard of hearing, or have speech difficulties, you can call us on the Relay UK service: 018001 01670 623515 Find out about device requirements from Relay UK.
British Sign Language
To speak to us through a British Sign Language (BSL) interpreter, you can use SignVideo Web Access. This service is available Monday to Friday, 9am to 5pm.
For troubleshooting and technical guidance
Email: help@signvideo.co.uk
Call our telephone payment line
Telephone: 0345 600 6400(24 hours, 7 days)
- Sundry Debts (invoices)
- Housing Rent
- Housing Benefit Overpayments
- Council Tax
- Business Rates
- Parking Fines
- Garden Waste
- Blue Badge
- Education Penalty Notice
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