Report potholes and road damage
Report potholes and road damage
Report potholes on Fix My Street, who to contact if a pothole has caused damage to your vehicle.
On the A1, A19 or A69
National Highways is responsible for repairing potholes on these roads.
Report them by contacting the National Highways help centre
Email: info@highwaysengland.co.uk
The rest of Northumberland's highways and roads
Damage to these roads can be reported to us on Fix my Street.
Report a pothole or road damage
Telephone: 0345 600 6400 where the report can be logged on your behalf.
How long repairs take
Once we receive a report, we will go out and assess the damage.
If we consider the damage to be a serious risk to road users, we will repair it within 24 hours.
Potholes that aren't a serious risk will be repaired within 14 to 28 days.
Potholes on major roads will be prioritised over those on smaller roads which typically see less traffic.
Although we regularly assess our roads, we rely on reports from the public as damage can sometimes appear suddenly, particularly during periods of bad weather.
Damage to vehicles or a personal injury
We are only potentially liable to pay damages to vehicles or for personal injuries if we have been negligent. For example, if the pothole has been reported and we haven't dealt with it in the necessary timeframe.
We cannot be expected to keep roads free of potholes at all times, repairs can be harder to do during periods of bad weather.
Tell us what you think of this page
Your feedback on the content can help us improve the website.
Provide Feedback open_in_new