Bus pass replacement
Bus pass replacement
Report and replace a lost, stolen or damaged concessionary travel pass.
Report lost or stolen bus pass
If you think you lost your pass on a bus, contact the relevant bus company.
So that the pass can be cancelled and a replacement ordered.
Replacement cost
In most cases, a replacement pass will cost £15.
Free replacement
You will be eligible for a free replacement if:
- your card has been stolen and you have a crime number
- your pass is not working on smartcard readers and there is no obvious sign of damage
Your must apply for your replacement pass in the same way you applied for your original.
When replacing passes, we may also re-issue them for a short period of 6 months. We may do this if we lack a complete record of why you qualify for a pass.
Apply for a replacement
Apply for a replacement bus pass (PDF)
Telephone: 0345 600 6400
Email: concessionarytravel@northumberland.gov.uk
Post:
Concessionary Travel Team
Northumberland County Council
County Hall
Morpeth
NE61 2EF
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