Contacts for Passenger Transport Operators
Contacts for Passenger Transport Operators
Contact our PTO support team for school transport queries, contractor payments, compliance, and support via phone or email.
Operational support
The Transport Network team are your first point of contact if operational issues arise.
This team manages the school transport application process. They ensure travel support is available for eligible children, young people and vulnerable adults.
Telephone should always be your first method of contact for urgent matters:
Telephone: 01670 624 839
The email address you need to contact will depend on the nature of your enquiry:
- children of compulsory school age attending mainstream school
Email: schooltransport@northumberland.gov.uk - post 16 education (excluding SEN)
Email: transport@northumberland.gov.uk - compulsory school aged children attending Special Educational Needs (SEN) schools
Email: transport@northumberland.gov.uk - post 16 (SEN) students, social care transport as well as transport for children educated outside of mainstream school e.g. Choysez
Email: referrals@northumberland.gov.uk - procurement exercises (mini competitions)
Email: tenders@northumberland.gov.uk
Finance and compliance
The team manage the purchase order and receipting process. They also provide compliance management across all call-off contracts.
- contractor payments, purchase orders/invoice queries
Email: transportfinanceteam@northumberland.gov.uk - contract management issues
Email: transportcompliance@northumberland.gov.uk
Useful sources of information
School closures
Road gritting
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