Breakdown and delay procedures for Passenger Transport Operators
Breakdown and delay procedures for Passenger Transport Operators
You must ensure safety, arrange alternatives, and notify stakeholders during delays or breakdowns.
The steps you should take if you experience unforeseen circumstances, such as a breakdown or if you’re running late.
Information about breakdowns and delays
Your duty as the operator is always to operate the call-off contract without failure. You are obliged to cover all foreseeable staff or vehicle deficiencies. They may arise from time to time.
The operator may need to make alternative arrangements due to unforeseen circumstances. This includes:
- vehicle breakdowns
- driver illness
- events such as road works or traffic accidents
This could include hiring another operator to ensure passengers complete their journey, per the call-off contract.
The driver or assistant must stay with passengers unless evacuation is required. In which case either the driver or passenger assistant must go with the passengers to a place of safety.
The operator should inform the school, day centre, and council of morning service delays. They must also inform us of the action taken to address the delay. This should be done as soon as possible.
On the homeward journey, the operator must immediately inform us and the passengers' parents/carers.
The operator must ensure another operator's services meet contract requirements. They must ensure the vehicle hired:
- is in receipt of an up-to-date MOT and suitably maintained as well as insured and taxed
- conforms to minimum seating requirements. any particular features that are required by the call-off contract are included, for example, wheelchair accessible
All drivers and passenger assistants must be suitably licensed and vetted.
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