Housing benefit contacts & useful information
Housing benefit contacts & useful information
Find out how to contact us and where to get more information, help and advice.
Northumberland Benefit office contact information
If you live in Northumberland, you may contact the benefit office in the following ways:
- Telephone: 0345 600 6400 Monday to Thursday 08:30 - 17:00 and Friday 08:30 - 16:30
Calls outside of the hours above are for emergency cases only and will be answered by Northumberland Fire & Rescue Service.
- Email: benefits@northumberland.gov.uk
- Post: Benefit Section, Northumberland County Council, County Hall, Morpeth, NE61 2EF
- Claim Housing Benefit and/or Council Tax Support online
- Request backdating of housing benefit
- Request revision of housing benefit
- Housing benefit & council tax support self-employed income form
- Housing benefit & council tax support - earnings certificate
- Apply for discretionary housing payment
- Housing benefit change of address form
- Housing Benefit Change in Circumstances
Help to complete your form
If you require assistance with your form, you can contact us on 0345 600 6400 to arrange for a visiting officer to visit you in your home.
Useful forms
- Change in circumstances
- Self-employed income
- Backdating application form
- Certificate of earnings
- Revision request form
- Change of address form
Please post completed forms to Benefit Department, Northumberland County Council, County Hall, Morpeth, Northumberland, NE61 2EF
Policies
- War Pensions disregard policy
- Local housing allowance safeguard policy
- Discretionary housing payment policy
- Overpayments policy
Additional information
Benefit service standards
We are committed to providing high quality benefits services. Our mission statement is:
'To provide a high quality and efficient benefit service that meets the expectations of the residents of Northumberland'
Service standards
The standards of service we aim to provide are detailed below. They will be reviewed and updated on an annual basis:
Our performance during the 3rd quarter of 2023-2024:
- process new benefit claims in 20 days or less (13.01 days)
- process changes in circumstances in 8 days or less (11.56 days)
- reply to all requests for revision/reconsideration within 14 days (56%)
- refer all housing benefit appeals to His Majesty's Court & Tribunal Service within one month (NIL)
Privacy notice
Please click here to view the Revenues and Benefits privacy notice
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